Technology consulting that makes growth sustainable.

Mid-market organisations come to us when technology isn’t delivering what it was supposed to. We find out what’s broken, fix the process underneath it, and make sure the change actually lands - across CRM, operations, digital transformation, and delivery

Our Services
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Most technology problems in growing organisations aren't what they look like. The CRM isn't the problem. The system rollout isn't the problem. What's usually wrong is something underneath. A process that was never mapped properly, a gap between how the technology works and how the business actually runs.

That's the work we do at Incountr. Not the configuration, the layer underneath it. Process design, change programmes, business analysis, and the delivery support that determines whether a technology investment produces any real result.

How We Work

  • Illustration of a document with a target symbol and magnifying glass

    Diagnose

    We find out what's actually broken before recommending anything. Most engagements start here.

  • Illustration of a document with a line graph and a magnifying glass symbolizing data analysis or research.

    Design

    We design the process, the change programme, or the requirements. Depending on what the work needs.

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    Deliver

    We work inside your team. Not in a slide deck, not at arm's length. In the room, with the people doing the work.

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    We make it stick. Adoption doesn't happen at go-live. It happens in the weeks after, when the old habits are still pulling.

Our Services

  • The work that makes new technology get used. Stakeholder engagement, communication, resistance management, adoption measurement. Most implementations get the go-live right and lose the adoption. We focus on the part after.

  • We translate what the business needs into what the system should do. Process mapping, requirements definition, gap analysis, user stories. The layer between strategy and build that usually gets skipped or rushed.

  • We cover the BA and change side of HubSpot programmes, the part that determines whether the platform gets used once it's configured. We work directly with clients and alongside HubSpot agencies on engagements where that specialist layer isn't in-house.

  • Before spending on a fix, it helps to know what's actually broken. Technology audits, platform assessments, process health checks. For organisations that have already invested in something that isn't working, or want to avoid doing so.

  • Fractional product ownership and delivery oversight for technology programmes and growing product teams. Senior delivery capability without the full-time hire.

  • Structured delivery of technology and change programmes, planning, risk management, stakeholder coordination, and delivery governance. At any stage of a project.

  • “I had the pleasure of working with Incountr to set up the digital foundations for Sakina Fields. Their approach was professional, efficient, and thoughtful from start to finish. They not only brought my vision to life but also offered valuable insights that strengthened our brand and online presence. I look forward to continuing our partnership as the business grows”

    Dr Pauline Shabani - Founder & CEO

  • “Incountr collaborated smoothly with us, offering leadership, drive, and integration skills while ensuring that we maintained total control.”

    Aliyah Ama Agyei - CEO & Founder at Strawberry and Lime UK.

  • "I have had the pleasure of working with Incountr over the past year on a large digital transformation project. William at Incountr has been proactive, his thoughts and feedback have been insightful and have helped shape our direction. I look forward to our continued partnership and collaboration and many more successes to come."

    Daman Johal - Senior Mission Manager at B13 Software Development

  • "William and his team have done a brilliant job in assisting me with setting up a website, business email addresses and other IT related services. I would recommend them to other SME's as they have been very responsive and professional. Their pricing is very transparent and with no hidden costs!. Overall I have been very impressed with their service"

    Orjeta Neli - Managing Director and Solicitor at NGK Visa(UK) Ltd