Privacy Policy

This policy explains how Incountr Limited collects, stores, uses and shares personal information when you use our services or visit this website. If you have any questions, contact us at info@incountr.com.

Who we are

Incountr Limited is a technology and business transformation consultancy registered in England and Wales. We are the data controller for personal data collected through this website.

Registered address: 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF.

What information we collect

Information you provide directly including your name, email address, phone number, and the content of any messages you send us through the contact form or by email.

Information collected automatically when you visit this website, including your IP address, browser type, device information, and how you navigate the site. This is collected via cookies and analytics tools.

We do not collect sensitive personal information such as health data, political views, or financial account details.

How we use your information

To respond to your enquiries and communicate with you about potential or active engagements.

To manage and deliver our services to you as a client.

To improve this website and understand how visitors use it.

To meet our legal and regulatory obligations.

Our lawful basis for processing

Legitimate interests when responding to enquiries and managing pre-contractual discussions.

Contract performance when processing data necessary to deliver services to a client.

Consent where we have specifically requested it, such as for non-essential cookies.

Sharing your information

We do not sell your personal data. We may share it with trusted service providers who support our operations, such as our website platform and scheduling tools, under appropriate data processing agreements. We do not share your data with third parties for marketing purposes.

How long we keep your data

We retain personal data only for as long as necessary for the purpose it was collected, or as required by law. Enquiry data from contacts who do not become clients is typically retained for up to 12 months. Client data is retained for the duration of the engagement and for a reasonable period afterwards in line with legal obligations.

Your rights

Under UK GDPR you have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data, object to or restrict our processing, and withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at info@incountr.com. You also have the right to lodge a complaint with the Information Commissioner's Office at ico.org.uk.

Cookies

This website uses cookies. For full details of what cookies we use and how to manage them, see our Cookie Policy.

International transfers

Our website is hosted and operated in the United Kingdom. If you are accessing this site from outside the UK, please be aware that your data may be transferred to and processed in the UK, which has its own data protection framework under UK GDPR.

Changes to this policy

We may update this policy from time to time. The date at the top of the page reflects when it was last revised. Continued use of this website after any changes constitutes acceptance of the updated policy.